I paid, but I can't see my subscription?
Did you recently purchase a subscription for Renovate AI but can't seem to access it? Don't worry, we're here to help you get back on track. Follow these steps to resolve the issue:
Ensure that you are logged in to the same account that you used to make the purchase. Sometimes, users may accidentally log in with a different account, which can lead to confusion regarding their subscription status.
If you're logged in with the correct account but still can't see your subscription, navigate to the plans screen within the Renovate AI app. Look for the "Restore Purchase" option and click on it. Our system will automatically attempt to transfer your subscription to the current account if it exists.
If you've tried the above steps and are still experiencing issues, don't hesitate to reach out to our support team via live chat. Our dedicated team members will assist you promptly and ensure that your subscription is activated correctly.
Don't let a subscription issue dampen your Renovate AI experience. By following these simple steps and reaching out to our support team if needed, you'll be back to enjoying all the benefits of your subscription in no time.
1. Check Your Account
Ensure that you are logged in to the same account that you used to make the purchase. Sometimes, users may accidentally log in with a different account, which can lead to confusion regarding their subscription status.
2. Click "Restore Purchase"
If you're logged in with the correct account but still can't see your subscription, navigate to the plans screen within the Renovate AI app. Look for the "Restore Purchase" option and click on it. Our system will automatically attempt to transfer your subscription to the current account if it exists.
3. Contact Our Support Team
If you've tried the above steps and are still experiencing issues, don't hesitate to reach out to our support team via live chat. Our dedicated team members will assist you promptly and ensure that your subscription is activated correctly.
Conclusion
Don't let a subscription issue dampen your Renovate AI experience. By following these simple steps and reaching out to our support team if needed, you'll be back to enjoying all the benefits of your subscription in no time.
Updated on: 23/07/2024
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